An Emigrant who faces any Grievance OR Contractual issues with their Foreign Employer (FE), can send an email on: firstname.lastname@example.org and whats app on : +91-9718094493 mentioning about the grievance in detail along with the contact details.
The Redressal team shall contact the complainant within 24 – 48hrs to understand in depth the problems/issues he is facing with the Foreign Employer.
The Redressal team shall then further escalate the grievance of the Emigrant to the foreign employer (FE) within next 2 to 3 working days (based on the availability of the FE)
Grievance faced by the Emigrant shall further be notified to the Embassy/Consulate in their respective foreign country.
Al Sartaj Management Services shall resolve the grievance as soon as possible in coordination with FE & Emigrant.
In case the Emigrant who is facing the grievance, wishes to repatriate back to India, he/she shall be returned the same amount of payment made by him in the form of DD/Cheque.